SAP CRM / CS Supports

Symptom
In structured documents, a distinction is made between the main transaction and subtransaction types and the item categories.
If you use the default Customizing that is delivered, the determination of the subitem categories fails.
Reason and Prerequisites
Customizing settings are missing.
Solution
Import the Add-On Support Package or maintain Customizing manually.
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|Manual Pre-Implement. [...]

Symptom
You are utilizing the Working Context functionality within Trade Promotion Management.
For search applications, there is no automatic refresh of the proposed attributes when the Working Context changes: Suppose the user has chosen a specific Working Context and subsequently entered a search application where the attributes have been defaulted. Now he/she switches the [...]

Symptom
The generic value help class CL_CRM_UIU_MD_VALUEHELP causes performance problems if the table BUT000 is enhanced by the Easy Enhancement Workbench (EEW) but the enhanced field has the type BU_PARTNER and, as a result, the value quantity is also that of BUT000. This also applies to other comparable cases in which [...]

Symptom
In Customer Relationship Management (CRM), the system does not carry out the duplicate check or the fuzzy search for contact persons.
Other terms
BUT052, ICM
Reason and Prerequisites
This is caused by missing Customizing settings.
Solution
In CRM, you can activate the duplicate check for partners and contact persons. Customizing for the duplicate check for partners is part of [...]

Symptom
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Release and Information Note for SAP CRM 2007 – SP-Stack 06 (09/2009)
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This Release- and Information Note (RIN) contains information and
references to notes in the context of applying Support Package Stack 06
for SAP CRM 2007 – SP-Stack 06
This note is subject to change. Make sure to check on a regular basis.
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Make sure you install new Support [...]

Symptom
Wrong description in the CRM IMG for Actions in Transactions
Other terms
CRM IMG; Dialog Box, IC WebClient
“Set up Dialog Box for Actions (IC WebClient)”
Reason and Prerequisites
The description of the IMG Activity
“Set up Dialog Box for Actions (IC WebClient)” is wrong. This Activity
is only intended for the new UI CRM WebClient.
Solution
With the new Support Package this description [...]

Symptom
The releasement of the degrees 28494/01, 34681/03 and 31424/02 requires a different calculation of substitucao tributaria as it磗 implemented in the system. If the ICMS base includes base reduction this reduction must be considered in the base for Substitucao Tributaria as well.
Other terms
Brazil; formula 320; ICMS; Substitucao Tributaria; base reduction; IPC
Reason and [...]

Symptom
Alert functionality of the Interaction Centre ( IC ) webclient is used
to display messages to the agents in the context area.
You have questions about how to display marketing attribute of a Business Partner in an alert.
Other terms
IC Webclient, Marketing attribute, alert.
Reason and Prerequisites
Customer or consultant wants more information about how to use marketing attribute in [...]