SAP CRM / CS Supports

Symptom
You would like to get more information about the communication channels functionalities and related information about CRM releases and the ICI interface version.
Reason and Prerequisites
To provide an additional information to customers and partners who are using Communication Channel functionality and/or implementing ICI adapter for IC WebClient in CRM.
Solution
General information about new IC WebClient functionalities related to the communication channel are maintained in the Release Notes of CRM systems (Menu: Help -> Release Notes).
The information about the Integration & Certification of ICI interface can be found in SDN at:
https://www.sdn.sap.com/irj/sdn/index?rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65ea
The following is the matrix for CRM releases, IC WebClient functionalities, and relation to the ICI interface versions:
CRM version Functionality ICI interface doc version
CRM 5.0 Free Seating 3.02
CRM 2006s Action Item Channel 3.03
CRM 2006s Queue Presence 3.03
CRM 2006s DTMF 3.05
CRM 7.0 Agent Presence 3.06