SAP CRM / CS Supports

Symptom

When navigating from an external system (e.g. ECC/ERP) to a CRM OneOrder object (e.g. CRM Sales Order, CRM Service Confirmation …) a SAP GUI transaction is started to display the requested document.
When opening archived documents in CRM with Archive Explorer (SARE) the system starts the SAP GUI to display the document in the transactional view.
As of CRM 2007 it is expected to display the requested business transaction in the WebUI not in SAP GUI.

Other terms

BAPI Display BUS20001 BAPI_BUSPROCESSND_DISPLAY Archive Explorer SARE

Reason and Prerequisites

Missing functionality
To display a certain business transaction in WebUI it is required to log on to the CRM system. The business role which is assigned to the user needs to include the requested UI object.

Solution

This is solved with CRM 2007 SP4 and CRM 7.0 SP1
Implement this note for older CRM 2007 release (SP1,SP2 or SP3)