SAP CRM / CS Supports

Symptom

In order to analyze the problem please provide the logfiles of the J2EE
engine.
Therefore you have to switch the logging of the J2EE engine to debug-
level and then reproduce the problem. (After that disable the debug-
level again).

Other terms

J2EE engine 6.40, IPC,WEB UI,Logs
Reason and Prerequisites

DefaultTrace files are required for further analysis
Solution

First remove unused defaultTrace files in the log directories of your
Web AS Java server node directories.
These files can be found in the following path:
/usr/sap///j2ee/cluster//log/defaultTrace*
1. Open the J2EE Visual Administrator.
(You can find Visual administrator in below mentioned location
/usr/sap///j2ee/admin
there would be a batch file by the name go)
2. Choose Server -> Services -> Log Configurator
3. Click on “To advanced mode” button and then choose the
“Runtime” tab and then “Locations” tab.
4. Choose “New” button on the right. The New controller dialog box
appears.
5. In the “New controller” field, enter the name of the new location:
“com.sap.spc.remote”
6. Choose OK. The new location is added to the tree.
7. In the “Severity” dropdown box, specify the severity log level:
Debug
8. Save the changes: Choose “Apply” button.
9. Reproduce the problem
10. Make a copy of the defaultTrace files, zip it and attach it to the
message.
11. Set the severity back to “Error” or remove the location.