SAP CRM / CS Supports

Symptom

When you load components, in particular, in the call center identification area, a termination may occur due to a missing BOL object IsuOrderItemQuery.

Reason and Prerequisites

The genIL component ISUORD is missing in the component set IUICOBJ of the UI component IUICOBJS.
Solution

Implement the correction manually.

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|Manual Pre-Implement. |
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|VALID FOR |
|Software Component BBPCRM BBP / CRM |
| Release 600 All Support Package Levels |
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Assign the genIL component ISUORD to the genIL component set IUICOBJ. To do this, proceed as described below:
1. Use transaction SPRO to start the Implementation Guide (IMG).
2. Choose “SAP Reference IMG”.
3. Use the path “Customer Relationship Management” -> “CRM Cross-Application Components” -> “Generic Interaction Layer/Object Layer” -> “Basic Settings” to start maintenance for genIL component sets.
4. Select the component set IUICOBJ.
5. Assign the component ISUORD.
6. Save your changes.

————————————————————————
|Manual Pre-Implement. |
————————————————————————
|VALID FOR |
|Software Component BBPCRM BBP / CRM |
| Release 700 Until SAPKU70003 |
————————————————————————
Assign the genIL component ISUORD to the genIL component set IUICOBJ. To do this, proceed as described below:
1. Use transaction SPRO to start the Implementation Guide (IMG).
2. Choose SAP Reference IMG.
3. Use the path “Customer Relationship Management” -> “CRM Cross-Application Components” -> “Generic Interaction Layer/Object Layer” -> “Basic Settings” to start maintenance for genIL component sets.
4. Select the component set IUICOBJ.
5. Assign the component ISUORD.
6. Save your changes.