Symptom
During the replication of service documents to an ECC R/3 system, an SD document is created as a follow-on document using the standard Business Application Programming Interface (BAPI). There are the following two scenarios:
1. A CRM service document (BUS2000116) has sales items. In ECC R/3, for sales items, a relevant SD document [...]
Symptom
You are running a CRM system with active mobile scenario.
- In Admin Console (trx. SMOEAC) operation “Extract” fails with popup “Number range error” (SMOH890)
- Replication and Realignment (R&R) Queues in trx. SMOHQUEUE are stopped with status “RED” and error message “Number range error”
Other terms
SMOH890, SMOH 890, Number range error, AC_EXTRACT
Reason and Prerequisites
This issue is [...]
Symptom
Using BW attributes without segmentation bases.
If you do not extract segmentation bases into the BW system, you may sometimes want to call BW without segmentation bases.
Other terms
Segmentation transaction: CRMD_MKTSEG
Reason and Prerequisites
This problem is caused by a program error.
Solution
Implement this note to obtain the required setting.
Symptom
The interactive configuration UI in CRM 7.0 EhP5 needs access to the characteristic domains directly. A new function module implemented in Java is added:
CFG_API_GET_CSTIC_DOMAINS.
For the buffering of knowledgebase texts within the UI cache the function modules
CFG_API_GET_CONFIG_INFO
CFG_API_GET_CSTIC_GROUPS
CFG_API_GET_INSTANCES
are extended.
The Java-development is completely downward compatible.
Other terms
IPC, new function modules, configuration UI enhancement
Reason and Prerequisites
The interactive configuration UI [...]
Symptom
Not all features available in organizational model accessed via Customizing, are available in WebClient UI.
Other terms
enhanced , org , r/3 , verions , support , supported , missing , function , functionality , up , down , schedule , assignment ,position
Reason and Prerequisites
User Interface support .
Solution
The organizational model application available on the WebClient UI [...]
Symptom
As of SAP CRM 7.0, the default-delivered Interaction Center (IC) business roles (for example, IC_AGENT) make use of generic CRM WebClient business transactions rather than the IC-specific business transactions that were available in previous CRM release. Due to customer feedback requesting greater integration and consistency of functionality across all CRM [...]
Symptom
Poor performance in Billing run for Leasing documents.
Reason and Prerequisites
Unnecessary active implementations of Badi BILL_ACC_IF.
Solution
Check the active implementations of Badi BILL_ACC_IF and deactivate the implementations that are not needed for Billing of CRM Leasing documents.
Symptom
You want to use Internet Sales iViews in the portal.
Other terms
Internet Sales, isa, ECo, E-Commerce, E Commerce, WebChannel, Web
Channel, CRM, portal, portal integration, urliview, iview, i-view, view, session is not valid, session is invalid, invalid session, CRM Business package.
Reason and Prerequisites
The Business Package for mySAP CRM must be implemented in the Portal before applying [...]